Business 100 – 2018

Joanna Geraghty/JetBlue

Joanna Geraghty is JetBlue Airlines’ executive vice president of customer experience, a role in which she leads over 12,000 employees across 100 airports, customer support team, and inflight service team.

Joanna joined JetBlue in 2005, first as the airline’s vice president and associate general counsel and director of Litigation and Regulatory Affairs, and the executive vice president chief people officer from 2010 to 2014. Previously, she served as a partner at law firm Holland & Knight. Joanna received her B.A. from the College of the Holy Cross, New York in 1994, and went on to earn a master’s degree in international relations from Syracuse University’s Maxwell School of Citizenship and Public Affairs in 1997 and a J.D. from Syracuse University College of Law in the same year.

Joanna, who is a third-generation Irish American, chairs the board of the Irish non-profit organization Concern Worldwide U.S. Though a resident of New York, she considers herself based in all locations that JetBlue flies. ♦